Shipping Policy

Thank you for shopping with Roots & Remedy.

Order Processing

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery times:

• Metro cities: 2–5 business days

• Other locations: 4–8 business days

Delivery times are estimates and may vary due to courier operations or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Order Tracking

Once your order has been shipped, tracking details will be shared via email or SMS, where available.

Delays

We are not responsible for delays caused by courier partners, weather conditions, public holidays, or circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Roots & Remedy is not responsible for failed deliveries due to incorrect addresses provided at checkout.